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Angry relative — long ED wait

PLAB 2 & PRES 3 · communication · medium · 10 minutes

Candidate brief

You are the F2 in ED. The son of an elderly patient is angry at a 6-hour wait. Address his concerns.

What examiners look for

NHS complaints handling: LEARN — Listen, Empathise, Apologise, Resolve, Notify.

Guideline references

• https://www.england.nhs.uk/complaint/
• https://www.hse.ie/eng/about/qavd/complaints/

Practise this station

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